Questions & answers
Is this the real ChatGPT, Claude and Gemini?
Yes. Your message goes to the official model through its maker’s paid API, and every answer shows the real model name. Polymentra is independent and is not affiliated with or endorsed by the model makers.
What is a credit?
A small unit of usage. Each message shows its credit cost before you send it – fast models use about 1 credit, top models more. Lessons, quizzes and the tutor chat inside courses never use credits.
Do unused credits carry over?
No. Your plan’s credits reset at the start of each billing month.
Which languages can I learn in?
Any language you choose. Six languages are ready at launch; when you pick another, your lessons are created automatically in that language – app screens, quizzes, tutor chat, voice and lip-synced teacher videos.
Do I get a certificate?
Yes, on paid plans, after finishing a course and its quizzes. You can share it on LinkedIn.
Can I cancel or get a refund?
Cancel any time from your account and keep access until the end of the paid period. First-time payments can be refunded within 14 days – see our Refund Policy.
Is my data used to train AI?
No. Polymentra does not use your chats to train AI and never sells your data. See our Privacy Policy.
What is Polymentra Family?
An AI that follows each child from KG to college: upload report cards and tests, see every term compared, get early warnings, weekly plans, study material, tutor and activity ideas, college guidance – and Maya, our AI student counsellor.
Is there a mobile app?
The web app works on any phone today. Android and iOS apps follow soon after launch.
Still have a question?
Write to support@polymentra.ai – we reply in your language.